KIALOA Warranty, Repair and Return Policies

KIALOA Warranty, Repair and Return Policies

Limited One-Year Warranty

KIALOA guarantees to you, the original owner, that our product will be free from defects in materials and craftsmanship for one year from date of purchase. 

 

KIALOA Product: Warranty Policy

If you experience problems with a KIALOA product, return it to KIALOA with the Warranty Request Form and please provide proof of purchase. Defective products will be replaced or repaired at the discretion of KIALOA. KIALOA shall not be responsible for incidental or consequential damage, unreasonable use or improper care. Any product returned with incomplete information will be set aside for a reasonable amount of time and no action will be taken until we are contacted. It is the customer's responsibility to arrange and pay for product to be returned to KIALOA. KIALOA will pay for the shipment back to the customer if it qualifies for our warranty.

KIALOA Product: WARRANTY REQUEST FORM

You may always e-mail with warranty or repair questions. If you have returned a paddle and have not heard back, please contact us to confirm we have received it.   We are happy to talk with you at any time.  

 

KIALOA Product: Repair Policy

Damage due to accidents, improper use, wear and tear or other non-warranty issues will be repaired at a reasonable cost plus shipping and handling. Please send your item postage paid with our Customer Repair Form attached to the paddle and we will repair it after a quote and your approval for payment.

KIALOA Product: CUSTOMER REPAIR FORM

You may always e-mail with warranty or repair questions. If you have returned a paddle and have not heard back, please contact us to confirm we have received it.   We are happy to talk with you at any time.  

 

KIALOA Product: Return Policy

KIALOA guarantees everything we make. If you have purchased a KIALOA product from the www.kialoa.com website, and are not satisfied with it at the time of receipt, you may return it for replacement or refund.* We require the items be returned within 30 days of date of purchase and that the item be returned in sellable condition (unused, unwashed, unworn, tags attached). We highly recommend you keep the original packaging for easy return and understand that the buyer is responsible for the cost of the shipping. If you are unsatisfied because of a performance issue or perceived flaw in the manufacturing, please see our warranty and repair policies above.

Please include a Return Request  Form inside your returned package. This ensures we know whom to contact and credit if necessary.

*Items purchased at a discount with a cosmetic blemish are non-refundable.

Submit a return request to customerservice@kialoa.com or call 541-382-5355

 

How to Care for Your KIALOA Paddle

At KIALOA we are committed to excellence in product, customer service and environmental stewardship. It is from this perspective that we want each and every paddle we build to bring you years of paddling enjoyment. We use both composite and wood materials, sometimes in combination, which require different levels of care and maintenance. 

Here are a few tips to help prolong the life of your paddle and give you many years of enjoyment on the water.

Paddles are Built for PADDLING. This sounds obvious but....do not use your paddle to push off from shore, slow yourself down by using the paddle as a brake on the dock, or brace yourself using the paddle as you are falling into the water. While we design and test all of our paddles for durability, our paddles are designed to paddle, not to shovel. 

SUN.  Do your best to keep all of your paddling equipment out of direct sunlight when not in use.  It is best to protect your paddle investment with a blade cover or paddle bag.

TRANSPORTING your Paddle. The number one way paddles are broken is during transport. Avoid placing a heavy load on top of your paddle. An innovative solution is the paddle hammock which allows the paddle to be suspended on the interior of the vehicle, getting it up and out of the loading zone.

Keep your Paddle CLEAN. Simply rinsing your paddle with fresh water will prolong the life of your paddle. If there are moving parts, like our adjustable length inserts, take it apart, rinse with fresh water, let it dry and replace the insert into the shaft.  Leave the lever open when storing your adjustable length paddle.

BAND-AIDS to Get you Home. If you dent, ding or puncture your paddle blade, dry the paddle and use some duct tape to cover the area to keep water out until a permanent repair can be made. If you are particularly hard on your paddles consider one of our paddles featuring a Fibrlite™ blade. Fibrlite™ is incredibly durable and extremely hydrophobic.

REPAIRS.Dents, dings or punctures to your paddle blade may require a more permanent fix. With wood, you can sand down the area and apply a polyurethane varnish to create a water tight protection. The foam core of a Carbon/Epoxy blade needs to be protected as well. Sand and epoxy the area to make sure you have protected the core from sun, sand and water.

BROKEN Paddles.Sometimes bad things happen and your paddle breaks beyond your (or our) ability to repair it. We offer a one-year limited warranty against defects in materials and craftsmanship. You can contact us directly if you would like to have your paddle considered for a warranty. If a break occurs outside of our warranty, we recommend having a ceremony with your paddling friends where you remember all of the great places your paddle has taken you.

HOW TO TOP SUP INSTRUCTIONS (PDF)


HOW TO ADJUST TENSION (PDF)

Replace the Cable in a KIALOA Adjustment Insert 

How To Top an Oha Wood Outrigger Paddle

How to Top Oha Instructions (PDF)


Size an Outrigger Paddle Video

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