We accept returns of unused full priced items purchased through KIALOA.com within 30 days of the purchase date. Paddles and apparel must be unused, unworn and in the same condition as shipped to receive a refund.
All returns require a Return Authorization Number (RA#). To obtain a RA#, please contact firstname.lastname@example.org and reference your order number. Once the paddle is received and inspected, we will notify you of your refund status. Please allow 1-2 business days for this notification from when your paddle is received. The credit will be applied to the original method of payment. Freight charges cannot be credited.