Limited One-Year Warranty:
KIALOA guarantees to you, the original owner, that our product will be free from defects in materials and craftsmanship for one year from date of purchase. If you experience problems with a KIALOA product, return it to KIALOA with the Warranty Request Form form at the bottom of this page and please provide proof of purchase. Defective products will be replaced or repaired at the discretion of KIALOA. KIALOA shall not be responsible for incidental or consequential damage, unreasonable use or improper care. Any paddle returned with incomplete information will be set aside for a reasonable amount of time and no action will be taken until we are contacted.
Non-Warranty Repair Policy:
Damages due to accidents, improper use, wear and tear or other non-warranty issues will be repaired at a reasonable cost plus shipping and handling. Please send your paddle postage paid with our Customer Repair Form attached to the paddle and we will repair it after a quote and your approval with payment. If the paddle is irreparable we may choose to offer a replacement paddle at a discount. This will be considered on an individual basis.
You may always e-mail with warranty questions or ETA on returns. If you have returned a paddle and have not heard back, please contact us to confirm we have received it. We are happy to talk with you at any time.
Non-Warranty Return Policy
KIALOA guarantees everything we make. If you have purchased a KIALOA product from the www.kialoa.com website, and are not satisfied with it at the time of receipt, you may return it for replacement or refund.* We require a return request to be submitted within 15 days of purchase and that the product is unused. We highly recommend you keep the box the product was shipped in for easy return packaging and understand that the buyer is responsible for the cost of the shipping. If you are unsatisfied because of a performance issue or perceived flaw in the manufacturing, please see our warranty and repair policy above.
*Paddles purchased at a discount with a cosmetic blemish are non-refundable.
Submit a return request to firstname.lastname@example.org or call 541-382-5355 x1001
Caring For Your Paddle:
Here are a few tips to help prolong the life of your paddle and give you many years of enjoyment on the water.
Our primary concern with warranties is to get you safely back on the water as soon as possible!